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Reflect Quality TQM
TQM

In today’s marketplace, competition is intense and companies need to stand out from the crowd in order to succeed ...

Reflect Quality - Customer Focus
Customer Focus

It is not for nothing that customer focus is at the top of the list of key principles of Total Quality Management ...

Reflect Quality - Employee Commitment
Employee Commitment

The commitment of all employees is a central element of the Total Quality Management process and securing this commitment must begin at the top of the organisation ...

Reflect Quality - Integrated System
Integrated System

An integrated system, incorporating all aspects of a company’s operations, is essential within the Total Quality Management strategy ...

Reflect Quality - Process Approach
Process Approach

A process is a series of specific actions which are carried out in order to achieve a particular result; in other words it is how things get done ...

Reflect Quality - Strategic and Systematic Approach
Strategic and
Systematic Approach

A strategic and systematic approach to achieving an organisation’s vision, mission and goals is a critical element of TQM ...

Reflect Quality - Continual Improvement
Continual Improvement

Continual improvement is not simply a process or a system. It is a philosophy that requires every individual within an organisation, from top management to shop floor workers, to adopt a mindset of constantly seeking to identify opportunities for improvements to any element of operations to increase efficiency and improve quality ...

Reflect Quality - Fact-based Decision Making
Fact-based
Decision Making

Fact-based decision making is a key principle of TQM.

 

In order to assess the performance of an organisation, it is necessary to examine data on performance measures ...

Reflact Quality - Communication and Relationships
Communication and Relationships

Effective communication is the mortar that binds all elements of TQM together to create and maintain the superstructure. Without it, TQM falls apart ...

TQM for long term success through customer satisfaction

Total Quality Management

The knowledge, inspiration and resources you need to master TQM for long term success through customer satisfaction.
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