Business and quality management
Services
Whether you need new business and quality management systems or help with your existing ones, Reflect Quality has the experience and skills you are looking for.
Interim management
Focussed on Your Success
We bring our experience and drive to make your business better with an outcomes-focussed solution for higher ROI.
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We begin by looking at your desired outcomes and work alongside you to create a bespoke proposal of services to help you achieve success and deliver measurable ROI.
Our absolute focus is on delivering a high ROI, better performance and financial improvement. By understanding your business challenges, we’re able to define the perfect strategy to deliver success.
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We achieve this by:
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Discovery: getting to know your organisation and understanding your needs in great detail
Design: assessing complex business concerns efficiently and developing effective solutions
Delivery: swift implementation and knowledge transfer to your teams to refocus and re-energise your organisation
Quality management
A Solid Foundation
Quality acts as our foundation stone.
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We value our customers and strive to provide products and services which meet and exceed their expectations.
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We are committed to continuous improvement and our Quality Management System provides a framework for continuously measuring and improving quality performance.
We provide solutions to strengthen your processes, improve performance and increase customer satisfaction to achieve higher ROI.
Quality management
Combine Long-term Planning with Immediate Results
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make your quality management system work for you
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facilitate long-term planning
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enhance your customer reputation
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improve your processes
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reduce complaints
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lower your costs
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realise sustainable benefits for your organisation
Performance optimisation
Full Lifecycle of Your Business
We work closely with you and your team to assess your existing management systems which may have lost effectiveness and value over time, due to change and growth.
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We then deploy a multi-stranded approach to design and implement the optimal, tailored solution and turn your vision into reality.
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Key project elements include:
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quality management systems design, implementation and improvement
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problem analysis and resolution
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process improvement
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training and mentoring
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leadership enhancement
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teamwork building
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culture development
On-demand training
We offer tailored training and mentoring
to support engagement and learning:
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training and coaching your team on new and changed systems and processes
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focussed training for teams and individuals on business processes and quality management system requirements
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training and guidance on quality improvement tools and techniques
When key personnel are trained to use system elements as they develop, they can immediately begin to build specific documentation and collaborate with one another.
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This approach allows the company to develop comprehensive documentation in a condensed timescale so by the time the full solution is delivered, its implementation is well advanced.
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The end result is a stronger project which develops much more quickly and is qualified and validated in real-time to ensure we deliver the exacting solution required.
Customised to Meet Your Needs
Keeping the Lean dream alive
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an outcomes-focussed solution for higher ROI
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empowering your team
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getting measurable results
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supporting mission-critical processes
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quality system design
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quality documentation review
All the resources businesses need
TQM
In today’s marketplace, competition is intense and companies need to stand out from the crowd in order to succeed.
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Total quality management (TQM) is the management philosophy commonly adopted by successful, market leading companies across the globe to ensure high quality and maintain market edge.