Quality Policy
Reflect Quality Limited was established in 2022 to provide business and quality management services to industry.
Quality acts as the foundation stone on which we build the company.
Quality is important because we value our customers as well as all other stakeholders. We strive to provide our customers with products and services which meet and exceed their expectations.
We are committed to continuous improvement and have established a Quality Management System which provides a framework for continuously measuring and improving quality performance.
We have the following policies and procedures in place to support us in our quality goals and align with our Quality Management System:
-
regular gathering and monitoring of customer feedback
-
a strict corrective and preventative action procedure
-
selection and performance monitoring of the entire supply chain
-
continuous training and development of employees
-
regular quality audits of our internal processes
-
measurable quality objectives which reflect our business aims
-
management reviews of audit results, customer feedback and complaints
Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.
Systematic reviews take place regularly to identify any issues and implement appropriate corrective action to ensure that all Quality Objectives are fulfilled.
Risk assessment and management are embedded within the company Quality Management System to identify any potential risks to achievement of corporate objectives.
Management has ultimate responsibility for Quality, but we ensure all employees understand their responsibilities within their own areas of work to help ensure that Quality is embedded within the whole company.
Our Quality Management System ensures that every member of the team, from top management down, can readily access the information and processes they require to meet our Quality commitments all of the time.
The policy review date is 01 September 2023
Signed: Nicholas Alexander
Dated: 01 September 2022